Dormi - Smart Maintenance Management

What Dormi aims to do

Report problems

Easily – through a cell phone, computer or other device.

Task list of problems

On the phone of the maintenance staff,
who sees everything, decide the urgency level and mark what’s been resolved.

Graphic display

Response times, resolution times and more

Scheduled tasks

Easily set yourself reminders that repeat themselves

System features

Let your employees and staff feel that you take their problems seriously

Regular user

Form for reporting problems
Option to add a picture
Gets feedback at the time of resolution, by email or notification (and of course within the system)
A multi-lingual interface: the user uses the system in their language. Currently there are 9 languages, and you have an option to request additional languages of
Option to document safety hazards

Maintenance Man

Management of ongoing tasks
Option to forward the ticket to other staff members
Contact the ticket initiator with a single click in the system
Ability to prepare for your workday even before getting to the office, by reviewing your pending tasks
Managing scheduled assignments & tasks in advance
Retain an organizational history for each room and problem
Communication is carried out without bothering the staff via Whatsapp or during their private time
The staff members each use the interface in their selected language, thereby saving valuable communication time

Managers

An easy and simple dashboard allowing to clearly see the maintenance activities
Retain an organizational history for each room and problem
Option to setup ongoing and scheduled tasks
Performance measurement - response time, resolution duration
Measurement of problematic areas or equipment
Categorization of arising issues
And more…

And more coming

We have many more features on the way!

And most importantly: we listen to our customers!

Screen shots

Check out the system’s ease of use

Pricing

At a ridiculous price, start managing your business in a smart way.
The final price will decided together with you according to the scope of your business facilities and the number of users

The price is monthly, paid for a year in advance, plus vat

Prices

Starting from -

297 NIS/month

Manage rooms and locations
Manage users
Manage scheduled tasks
Multiple languages
24/7 Access

Try today for free!

Frequently Asked Questions

Why complicate things? What’s wrong with a simple form at the office?

Where do we start?

The office isn’t open all the time.
There’s no tracking to see how long it took to fix the problem.
Often staff won’t report the issues because they’re lazy to go to the office, or they just forget on the way.
The manager of the system has no way to know the quality of the service and if there are areas with repeat or chronic problems.

My staff members don’t speak Hebrew, how can the system work for them?

The system is multi language, so the users see it in their language.

Currently supported languages are Hebrew, English, Arabic, Indian, French and Cantonese, Russian, Polish.

Why invest in an app?

An online platform has a proven record for significant savings of money –

Save paid work hours of the maintenance team
By tracking the cost of fixing and resolving issues
• And by your management ability to consider alternative solutions as needed.

Why is the system Internet based?

We believe in simplicity.

Using an Internet-based system allows us to not get bogged down with multiple systems to upgrade
You can use the system from the computer as well
And in addition - it helps us keep down the costs significantly.

How does the support for the system work?

Every customer appoints a contact person for ongoing running of the system, instructions and technical help.

We want to add more categories to the system

No problem – your system manager has full control on adding rooms, locations and categories - each customer according to their needs.

Is the system safe?

Of course – backups are run daily and we closely track the system’s performance.

Like at any Internet system there might be rare issues and in situations like that our technical team leaps into action to put the system back up as soon as possible.

I'd like to have my maintenance team run a few tasks on a permanent basis

No problem. You can add different tasks such as generator checking, drainage cleaning etc, that will trigger once a week or month, or at dates for your choice.

Educational institutions / boarding schools / guest houses / property managers:

How does it work?

A user reports an issue

The maintenance team receives and resolves

The manager tracks & follows up